Experience superior cooling comfort with the Hannspree PureCool 12,000 BTU Smart Portable Air Conditioner, engineered for efficient and flexible climate control in any room up to 450 square feet. This innovative portable AC unit combines powerful cooling performance with smart home integration for ultimate convenience and comfort.
The PureCool features advanced inverter technology that automatically adjusts cooling power based on room conditions, resulting in energy savings of up to 40% compared to conventional portable ACs. With a sophisticated air filtration system incorporating a HEPA filter and activated carbon layer, it not only cools but also purifies your air, removing 99.97% of airborne particles as small as 0.3 microns.
The unit’s smart capabilities include Wi-Fi connectivity, voice control compatibility with Alexa and Google Assistant, and the Hannspree Home app for remote operation. The dual-hose design ensures more efficient cooling and prevents negative air pressure, while the self-evaporating system eliminates the need for frequent water drainage.
Designed for modern living, the PureCool features a sleek LED display with touch controls, 24-hour programmable timer, and four operation modes: Cool, Fan, Dry, and Auto. The included window kit fits openings from 20″ to 46″, and smooth-rolling casters allow for easy room-to-room mobility.
Key Features:
Product Specifications: Model: HPC-12K Dimensions: 17.5″ x 14.8″ x 28.3″ Weight: 68 lbs Coverage Area: Up to 450 sq ft Energy Efficiency Ratio: 12.1 Noise Level: 52 dB(A) Color: Arctic White Voltage: 115V/60Hz
Welcome to Hannspree USA Shipping Policy ! We’ve created this guide to give you comprehensive and simple details about how Our goal is to guarantee a smooth, transparent, and satisfying experience from the moment you purchase to the time you receive the delivery.
We are thrilled to ship to all 50 states within the United States.
At this time, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
We are pleased to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on Hannspree USA, including large items like Frigidaire .
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.
We exclusively partner with FedEx for all our shipments. FedEx’s extensive network and experience in handling large, heavy items make them an ideal partner for delivering.
Our shipping process consists of two phases:
You can expect your order to arrive within 6-10 business days from the date of purchase.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you’ll receive a confirmation email containing:
You can track your order in two ways:
All orders are processed and shipped from our warehouse located at 1209 Mountain Road PL NE, STE H, Albuquerque, NM, United States. Our dedicated team ensures that your products are carefully packed and dispatched in a timely manner to provide a smooth delivery experience.
For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.
For large items like outdoor tables or garden benches:
If you’re not available to receive your package:
To change an order that hasn’t shipped:
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy .
If your tracking information hasn’t been updated in 5 business days:
If your package arrives damaged:
If you receive the wrong item or items are missing from your order:
We’re committed to reducing our environmental impact:
For more information on our practices, please refer to these related policies:
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.
Thank you for choosing Hannspree USA for your home appliances needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.
Welcome to Hannspree USA , where your satisfaction is our priority. We are committed to providing a hassle-free and risk-free shopping experience for all your home needs. This Return and Refund Policy is detailed, comprehensive, and is part of our Terms and Conditions . By shopping with us, you agree to abide by this policy.
You can return most items purchased from Hannspree USA within 30 days of delivery for a full refund. The countdown starts from the day you receive your product, as confirmed by our shipping carrier’s delivery confirmation.
For a return to be eligible, your item must be:
For the safety and hygiene of our customers, the following items cannot be returned:
To start your return:
If you’re unable to access your account, please visit our Contact Us page for assistance.
You can drop off your package at any FedEx location. We cover all return shipping costs for items that are not damaged or misused. For more details on shipping, please refer to our Shipping Policy .
Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.
Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge any restocking fees.
We may issue a partial refund if the item shows signs of use or damage beyond normal inspection or if parts or accessories are missing from the return package. For more information on our refund process, please contact us.
If you need a different size, color, or model of an item, return the original item following the return process outlined in Section 2 and place a new order for the desired item through our online store.
If your item arrives damaged or proves to be defective within the 30-day return window, contact our customer service through our Contact Us page. We’ll provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.
For items that malfunction after the 30-day window, our products are covered under a limited warranty of 30 days from the date of purchase . If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. This warranty does not cover damage caused by misuse, abuse, or normal wear and tear.
If you haven’t received your refund within 2 weeks of our confirmation email, please check your bank account again or contact your credit card company. If you’ve done the above and still have not received your refund, please visit our Contact Us page.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.
For orders of 5 or more of the same item, please get in touch with our Customer Service Department for return instructions. Items that have been customized may not be eligible for return unless defective. Items received as part of a promotion or bundle may be subject to different return conditions.
This Return and Refund Policy does not affect your statutory rights as a consumer.
For any questions or concerns about returns or refunds, please contact our customer service team:
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, please refer to our Terms and Conditions .
Thank you for choosing Hannspree USA . We appreciate your business and are committed to providing you with high-quality home appliances and excellent customer service.
